Privacy policy

Last updated: 11 August 2026

Eclipse Clouds (Eclipse Clouds, we, us or our) operates www.eclipseclouds.com (Site).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our Site, place an order, contact us, interact with our advertising or otherwise use our services.

Our store is powered by Shopify. Shopify and other service providers help us operate our online store, process payments, fulfil orders, provide customer support, analyse Site activity and advertise our products.

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Eclipse Clouds.

Information you provide to us

We may collect information such as:

your name;
email address;
phone number;
billing and delivery address;
order and purchase information;
information you provide when contacting customer support;
information associated with returns, refunds or warranty enquiries;
reviews, photographs, videos or other content you voluntarily submit to us; and
marketing preferences and communications with us.

Payment information

Payments are processed through Shopify and applicable third-party payment providers.

Payment providers may collect payment card or other financial information required to process your transaction.

Eclipse Clouds does not generally need to receive or store your complete payment card details. We may receive limited information relating to your payment, such as transaction status, payment method or other information necessary to manage an order, refund or payment issue.

Information collected automatically

When you use our Site, Shopify and other technologies used by our store may automatically collect information such as:

your IP address;
browser and device information;
approximate location derived from your IP address;
pages and products you view;
how you navigate and interact with the Site;
referring websites or advertisements;
items added to your cart;
checkout activity;
purchase activity; and
information collected through cookies, pixels and similar technologies.

2. How We Collect Personal Information

We may collect personal information:

directly from you when you place an order, contact us, subscribe to marketing or submit information through the Site;
automatically when you browse or interact with the Site;
from Shopify and other service providers that help operate our store;
from payment, fulfilment and shipping providers;
from advertising and analytics services; and
from other third parties where permitted by law.

3. How We Use Personal Information

We may use personal information to:

process and fulfil your orders;
process payments, refunds, returns and replacements;
arrange shipping and provide tracking information;
communicate with you about your order;
provide customer support;
respond to questions, complaints or requests;
detect and prevent fraud, misuse and security incidents;
operate, maintain and improve our Site;
understand how customers use our Site and products;
measure the performance of our advertising and marketing;
personalise advertising or content where permitted;
send marketing communications where you have consented or where otherwise permitted by law;
maintain business, transaction and accounting records;
comply with applicable legal obligations; and
establish, exercise or defend legal rights.

We may also use information that has been aggregated or de-identified so that it no longer reasonably identifies an individual.

4. Shopify

Our Site and online store are hosted by Shopify.

Shopify processes information about customers and visitors to provide its ecommerce platform and related services to Eclipse Clouds.

This can include information you provide during checkout and information about how you interact with our Site.

Shopify may also process information for purposes described in its own privacy notices, including where you choose to use Shopify services such as Shop or Shop Pay.

You can learn more about Shopify's privacy practices through Shopify's privacy information available on its website.

5. Service Providers and Disclosure of Information

We may disclose personal information where reasonably necessary to businesses that help us operate Eclipse Clouds.

These may include:

Shopify;
payment processors;
fulfilment providers and suppliers;
postal, courier and shipping companies;
customer support providers;
review and testimonial platforms;
email and marketing platforms;
website hosting and technology providers;
fraud prevention and security providers;
analytics providers;
advertising platforms and social media services;
professional advisers such as accountants or legal advisers; and
government authorities or other parties where disclosure is required or permitted by law.

We provide these parties with information only to the extent reasonably necessary for the relevant service or purpose.

We may also disclose information if Eclipse Clouds or its business assets are sold, transferred or reorganised, subject to applicable law.

6. Advertising and Analytics

We may use analytics and advertising technologies to understand how people interact with our Site and to measure or improve our advertising.

These technologies may collect information such as:

your device or browser;
IP address;
pages or products viewed;
interactions with advertisements;
purchases or checkout activity; and
cookie or similar online identifiers.

This information may be provided to advertising or analytics partners so that we can measure campaign performance, understand customer behaviour, create advertising audiences or display relevant advertising.

Depending on your location, applicable privacy laws may give you choices regarding certain forms of personalised advertising or the disclosure of information for advertising purposes.

7. Cookies and Similar Technologies

Our Site uses cookies, pixels and similar technologies.

These technologies may be used to:

enable essential Site and checkout functionality;
remember settings and preferences;
keep the Site secure;
understand Site traffic and performance;
analyse customer behaviour;
measure advertising effectiveness; and
support personalised advertising where permitted.

You can generally control cookies through your browser settings and, where available, through privacy or cookie controls displayed on our Site.

Disabling certain cookies may affect the functionality of the Site.

8. Marketing Communications

If you subscribe to our marketing communications, or where we are otherwise permitted to contact you, we may send you information about Eclipse Clouds products, promotions or offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

You may also contact us at info@eclipseclouds.com.

Unsubscribing from marketing does not prevent us from sending transactional communications that are necessary to manage an order, return, refund or customer service enquiry.

9. Reviews and User-Submitted Content

If you submit a review, photograph, video, testimonial or other content, we may collect the information you provide together with information associated with your submission.

Where you agree to publication, some of this information may be displayed publicly on our Site or used in accordance with the permission you provide.

Please avoid including sensitive or unnecessary personal information in publicly submitted content.

10. International Processing and Overseas Disclosure

Eclipse Clouds operates an online business and uses service providers that may operate in Australia and overseas.

As a result, personal information may be processed, stored or accessed outside Australia, including in countries where Shopify, payment providers, technology providers, advertising platforms, fulfilment providers or shipping partners operate.

For international orders, personal information necessary to fulfil and deliver your order may also be provided to suppliers, fulfilment partners, postal services, couriers or customs-related service providers in the relevant countries.

The countries involved may vary depending on the services used, your delivery destination and the location of the relevant provider.

Where required by applicable law, we take reasonable steps regarding the handling of personal information by service providers.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business or legal purposes.

The period for which information is retained may depend on factors such as:

whether you have placed an order;
our need to maintain financial and transaction records;
returns, refunds or disputes;
fraud prevention and security;
legal, tax or accounting requirements; and
whether the information is required to establish or defend legal claims.

When information is no longer reasonably required, we may delete or de-identify it, subject to applicable legal requirements and the capabilities of our service providers.

12. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We also rely on Shopify and other service providers to maintain appropriate safeguards for information processed through their systems.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive information to us through unsecured communication channels.

13. Your Privacy Rights

Depending on where you live and the privacy laws that apply, you may have rights relating to your personal information.

These may include the right to:

request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
request deletion of certain information;
withdraw consent where processing is based on consent;
object to or restrict certain uses of your information;
opt out of marketing communications; or
exercise other rights available under applicable privacy laws.

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, contact us at info@eclipseclouds.com.

We may need to verify your identity before completing a request.

14. Children's Privacy

Our Site is intended for people who are capable of making online purchases and is not directed toward children.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

If you are a parent or guardian and believe a child has provided us with personal information without appropriate consent, please contact us at info@eclipseclouds.com.

15. Third-Party Websites

Our Site may contain links to websites, social media platforms or services operated by third parties.

Eclipse Clouds does not control the privacy practices of independent third parties.

If you leave our Site or interact directly with a third-party service, we recommend reviewing that provider's privacy policy.

16. Privacy Complaints

If you believe Eclipse Clouds has mishandled your personal information or you have a concern about our privacy practices, please contact us at:

Eclipse Clouds
Email: info@eclipseclouds.com
Website: www.eclipseclouds.com

Please provide enough information for us to understand and investigate your concern.

We will take reasonable steps to review your complaint and respond within a reasonable period.

Depending on the privacy laws that apply to you, you may also have the right to raise your complaint with an applicable privacy or data protection authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal requirements or privacy practices.

When we make changes, we will publish the updated Privacy Policy on our Site and update the Last updated date above.

18. Contact Us

For privacy questions, requests or complaints, please contact: