Refund policy

Last updated: 11 August 2026

At Eclipse Clouds, we want you to be happy with your purchase. In addition to your rights under the Australian Consumer Law, we offer a 30-day change-of-mind returns policy subject to the conditions below.

1. 30-Day Change-of-Mind Returns

You may request a change-of-mind return within 30 days of the date your order is delivered.

To request a return, please contact info@eclipseclouds.com before sending your product back.

We will provide you with the applicable return instructions and return address.

Please do not send a return without contacting us first, as products returned to an incorrect address may not be able to be processed.

2. Change-of-Mind Return Conditions

To qualify for a return under our voluntary 30-day change-of-mind policy:

• the return request must be made within 30 days of delivery;
• the product must be in new and unused condition;
• the product should include its original packaging, accessories and included contents;
• you must provide reasonable proof of purchase; and
• we may request photographs of the product before authorising the return so that we can assess its condition.

Proof of purchase may include your Eclipse Clouds order confirmation, invoice, order number, packing slip or another reasonable record demonstrating that the product was purchased from us.

These conditions apply only to our voluntary change-of-mind returns policy. They do not restrict your rights under the Australian Consumer Law if a product fails to meet a consumer guarantee.

3. Change-of-Mind Return Shipping

For an approved change-of-mind return, the customer is responsible for the cost of returning the product to us unless Eclipse Clouds agrees otherwise.

We recommend using a tracked shipping service, as you are responsible for the product until it is received by us.

Original shipping charges, where applicable, are generally not refundable for a change-of-mind return unless required by law.

4. Faulty, Damaged or Incorrect Products

If you believe your product is faulty, damaged, materially different from its description, or you have received the wrong product, please contact us at info@eclipseclouds.com.

Please include:

• your order number or other reasonable proof of purchase;
• a description of the issue; and
• photographs or video showing the issue where reasonably possible.

We may assess the product before determining the appropriate remedy.

The conditions that apply to voluntary change-of-mind returns — including the 30-day period, unused-condition requirement and original-packaging requirement — do not limit a valid claim under the Australian Consumer Law.

5. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your Australian Consumer Law rights are not limited to 30 days. How long the consumer guarantees apply depends on what is reasonable having regard to circumstances such as the nature, price and expected life of the product.

Where a product does not meet a consumer guarantee, the remedy available will depend on the nature and seriousness of the problem and the requirements of the Australian Consumer Law.

6. Return Costs for Faulty Products

If a product is confirmed to have a problem covered by the Australian Consumer Law, Eclipse Clouds will reimburse any reasonable return postage costs you were required to pay where required by law.

Please keep any postage or transport receipts.

Contact us before returning a product that you believe is faulty so that we can provide appropriate return instructions.

7. Products Damaged Through Misuse

Eclipse Clouds is not required to provide a remedy where a problem with a product was caused by misuse, neglect, accidental damage or use outside the product's intended purpose, except where otherwise required by law.

8. Refund Processing

Once a refund has been approved, Eclipse Clouds will generally initiate the refund to your original payment method within 1–5 business days.

Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

We cannot control processing times imposed by third-party financial institutions.

9. Exchanges and Replacements

Where a replacement is approved, we will provide further instructions regarding the replacement and, where applicable, the return of the original product.

Availability of replacement products may depend on current inventory.

Nothing in this section affects any remedy you are entitled to under the Australian Consumer Law.

10. Contact Us

To request a return, report a product problem or ask a question about a refund, contact:

Eclipse Clouds
Email: info@eclipseclouds.com
Website: www.eclipseclouds.com

Please include your order number where available so we can assist you more quickly.