Shipping policy
Last updated: 11 August 2026
1. Order Processing
Please allow 1–2 business days for Eclipse Clouds to process your order.
Once your order has been processed and dispatched, you will receive a confirmation email. Where tracking is available, your dispatch confirmation will include tracking information so you can follow the progress of your delivery.
2. Shipping Within Australia
Eclipse Clouds currently offers free standard shipping within Australia.
Our current standard Australian delivery service is estimated at approximately 8–10 business days after dispatch.
Delivery timeframes are estimates only and may be longer for rural or remote addresses, during peak periods, public holidays, severe weather, carrier disruptions or other circumstances outside our reasonable control.
The shipping options, estimated delivery times and charges displayed at checkout at the time you place your order will apply to that order.
3. International Shipping
Shipping to selected international destinations may be available.
Available destinations and any applicable shipping charges will be displayed at checkout. If your country or region cannot be selected for delivery at checkout, we do not currently offer shipping to that destination for the relevant product.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless these charges are specifically shown as included at checkout, they are the responsibility of the recipient.
Customs processing may also affect estimated delivery times.
4. Store Pickup
Eclipse Clouds operates as an online store and does not currently offer physical store pickup.
5. Delivery Addresses
Please ensure your delivery address and contact details are complete and correct before placing your order.
If you notice an error after placing your order, contact us as soon as possible at info@eclipseclouds.com.
We will make reasonable efforts to update your delivery details before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Additional delivery costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where permitted by law.
6. Tracking and Delivery
Where tracking is provided, tracking information will be sent to the email address associated with your order.
Tracking updates are supplied by the relevant shipping carrier and may not always update immediately.
If tracking shows your order as delivered but you cannot locate it, please first check around the delivery location and with other members of your household or building. You can then contact the carrier or Eclipse Clouds for assistance.
7. Delayed or Lost Orders
If your order appears to be significantly delayed or lost in transit, contact us at info@eclipseclouds.com with your order number.
We will make reasonable enquiries with the relevant carrier or fulfilment provider and assist you in resolving the issue.
Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law.
8. Contact Us
For questions relating to shipping, tracking or delivery, please contact:
Eclipse Clouds
Email: info@eclipseclouds.com
Website: www.eclipseclouds.com